Why owner-led businesses, and why now
Big companies have people for this. A four-location dental group or a regional law firm doesn't. Until recently it didn't need them. Now customers ask AI who to call, and AI answers with whatever is already out there: reviews, directory listings, a stray news story, the website you haven't touched since 2019. What AI says about you is now your marketing and your reputation. Most owners have never seen it.